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Over the years we have conducted studies for companies such as:
     
  • Alienware
  • Albertsons
  • AMD
  • BlueCross BlueShield
  • Citibank
  • Critical Mass
  • Dell
  • Expedia
  • Frontier Airlines
  • Handango
  • Harris Interactive
  • Home Depot
  • Home Properties
  • Hotels.com
  • Kaiser Permanente
  • Kodak
  • M&T Bank
  • Network Solutions
  • Russell Investment Group
  • USAA
  • Wegmans
 
 
Testimonials - Here is a sample of what our customers are saying about us:
“They really listened to our needs before recommending an approach. They bring a strong grasp of different/unique methodologies and were able to provide us with a cost effective solution that garnered results very quickly. We would not be able to gather the kind of information we do without the help of the Customer Relevance team.”

Gregory Daly
Director of Marketing
Alienware
 
“We have worked with Customer Relevance for over two years now on a variety of eye-tracking research projects for multiple companies. These studies have yielded valuable insights into what parts of our pages customers actually pay attention to while trying to complete their core tasks. This data has literally been the proverbial “eye-opener” to have empirical data about what parts of the page our customers actually look at. Their eyetracking data has helped resolve debates based on opinion and this information has given our internal user-centered design team greater insights about how to create more effective web pages. Customer Relevance has been a pleasure to work with and I would highly recommend their services to others.”

Jay Eskenazi, Ph.D.
Director, Customer Experience Research
Expedia, Inc.

 
“Their approach is so intimate and honest. They weren’t afraid to tell me what our customers were really thinking. We were able to make immediate changes based on their insightful recommendations.”

Misty Ford
US Institutional Business Technology Initiatives
Russell Investment Group

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Contact Us | 620 Park Ave, Suite 409, Rochester, NY 14607 | 585.704.8454 | info AT customerrelevance DOT com